Discovery Attender Review:
Irreplaceable tool
By Mark Mrotek
at UTI
Rating: 5 out of 5.
We’ve been a Sherpa Discovery Attender for Exchange customer for years, use it from time to time, and it works consistently – every time. We were recently hit with a high-visibility, time-critical eDiscovery request that required us to perform far more exhaustive and granular than before. I contacted Tech Support, and not only were they helpful in assisting with correcting some long-time-poor Search practices that we were employing, but thy offered a 1-hour training session to cover Discovery Attender use and administration. Within minutes it was clear just how many features we were not using – all included with the core product – that made the [seemingly impossible] eDiscovery request borderline simple. Bottom line, once the features of Discovery Attender were used as the Sherpa developers designed, it opened countless doors and options that weren’t previously utilized. We now use the product for more than periodic Discovery requests. It has become an irreplaceable tool in our systems administration processes.